Last revised: 2 June 2026
We sell workmanship and materials, not boxed goods, so "returns" work differently at a contractor than at a shop. This page sets out, in plain terms, how money moves back to you when plans change or when something is not right.
A booking deposit reserves your slot and lets us order materials. Cancel more than five working days before the start date and the deposit is refunded in full, less any materials already cut, fabricated or non-returnable to our suppliers — we will show you the supplier documentation. Cancel within five working days and we retain up to 50% of the deposit to cover the reserved crew time we can no longer fill.
You may stop a project at any point. You pay for works completed to date (measured against the itemised quotation), materials delivered to site, and restocking charges where suppliers impose them. Anything paid beyond that is refunded within 14 days of the account being agreed.
Full boxes of tiles, unopened membrane rolls and uncut pipe purchased for your project belong to you. You may keep them, or we will return them to our suppliers and pass the credit to you, less any restocking fee the supplier charges. Cut, mixed or opened materials cannot be returned.
Our first remedy is always to fix it — that is what the workmanship warranty is for, and remedial visits under warranty cost you nothing. If we fail to remedy a genuine defect after two attempts, we will refund the value of the defective portion of the works. Defects must be reported within the warranty period; photographs help us respond faster.
Refunds go to the account or card that paid us, in Malaysian Ringgit, within 14 days of agreement. We do not refund in cash for amounts above RM500, for everyone's protection.
Changes of mind about colours or finishes after materials are installed; damage caused by other trades after our handover; and delay costs caused by site access issues outside our control. Each of these is handled case by case, fairly, but is not an automatic refund event.
Most money questions are settled in one phone call. Ring +60 3-4265 7718 or write to [email protected] with your quotation number, and we will reply within two working days.